Contact support

We answer email within 3 business days. Most common questions are already covered in the help center — try there first.

Pick the topic that fits

Each button opens a new email with a structured template pre-filled. Send from the address on your account so we can match the request to your purchase or progression history.

Refund or billing question

Refund requests, missing purchases, double-charges, invoice questions.

Open email

Sends to support@ricochetwarfare.com

Bug report

The game crashed, a feature didn't work, something looked broken.

Open email

Sends to support@ricochetwarfare.com

Account or progression issue

Lost cosmetics, missing XP, equipped slot acting weird, can't sign in.

Open email

Sends to support@ricochetwarfare.com

Privacy / data request

Export your data, delete your account, or ask a privacy question.

Open email

Sends to privacy@ricochetwarfare.com

Security or abuse report

Report a vulnerability, harassment, or suspected cheating.

Open email

Sends to support@ricochetwarfare.com

What to expect

  • We reply within 3 business days. Refunds approved by us settle in 5–10 business days through Stripe.
  • We never ask for your password or billing details. Anyone claiming to be us asking for either is a phishing attempt — please forward it to support@ricochetwarfare.com and delete it.
  • For status incidents (game-wide outage, login failures), we post updates in the Ricochet Warfare Discord first, then on social.

Other channels